A few words about me
I work at the intersection of product enablement, education, knowledge systems, and AI.
Over the past 10+ years, I’ve worked across B2B SaaS, technical products, marketing, and education - helping people understand complex tools, find the information they need, and use technology more effectively.
My background combines technical and product content, learning design, knowledge management, and strategy. I’ve led content and knowledge initiatives, redesigned help experiences, built onboarding and educational resources, and evaluated and rolled out AI-powered knowledge tools to improve how teams access and use information.
I’ve also spent several years as a university lecturer, which shaped the way I approach enablement today: understand the audience, remove unnecessary complexity, create a clear path to action, and make learning practical.
What drives me
I’m interested in what happens after a tool is launched.
Do people understand it? Can they use it independently? Does it fit into their workflow? Where do they get stuck - and what needs to change?
That’s what draws me to product and AI enablement: combining education, content, systems, and workflow design to help people turn technology into something they actually use.
What I’m good at
Turning complex products and technical information into clear, usable guidance
Designing onboarding, learning journeys, and self-service experiences
Improving knowledge architecture, navigation, and content findability
Leading cross-functional content and knowledge initiatives from problem to rollout
Connecting Product, Customer Success, Sales, and user needs through enablement content
Evaluating and applying AI tools to knowledge and content workflows
Using analytics, feedback, and recurring user questions to identify friction and improve experiences
Combining strategic thinking with hands-on execution
What I value
Useful technology. Clear systems. Continuous learning.
And work that helps people become more capable, not simply gives them more information.
